CIDA aims to provide an outstanding level of services to its customers.

If you believe that we have failed to meet your expectations, please do not hesitate to send us your complaint.

We receive complaints filed by customers in general by registering the complaints form and presenting them immediately to the competent manager

The complaint was reviewed by an independent party not involved in the subject

Take action to investigate, analyze the root cause and identify corrective actions

The complainant is officially informed of the state of closure.

Customer complaint and feedback will help us improve our service delivery in the future.